BUSINESS SERVICES(for groups & individuals)
Effective communication skills are essential within a business; to both customers accessing the business and employees within the business. It assures efficiency in the workplace, productivity among workers, and profitability for the company.
- employees gain self-confidence, increase productivity and reduce frustration
- co-workers experience increased harmony and team cohesiveness
- customers gain timely results and satisfaction
- employers enhance the employee’s quality of life while improving the company’s profitability and lowering employee turnover
WORK RELATED COMMUNICATION
LEARNING TO LISTEN: Are you listening or just waiting to talk? This HRDQ program measures your listening effectiveness in three dimensions and what it takes both physically and mentally to listen carefully.
INTERPERSONAL INFLUENCE INVENTORY is a HRDQ program used to measure the behaviors individuals use when they attempt to influence others. This program is designed to help you recognize your own style of influence and work toward developing a more effective style. Organizations have shifted from competition to collaboration and therefore the skills needed to be effective have shifted from skills of control to skills of influence.
COMMUNICATION STYLE: This HRDQ program helps you identify your preferred style of communication – Direct, Spirited, Considerate, or Systematic and the communication skills that distinguish them.
SUPERVISORY SKILLS: If you are a supervisor you need to balance the goals of the organization with the needs of the work group. Your primary job is to get the work done through others. This HRDQ program provides information on five key supervisory skills needed to perform effectively: Guiding the Work, Organizing the Work, Developing your Staff, Managing Performance, and Managing Relations.
For more personal or specific communication services please go to:
The effectiveness of what others say does not depend so much on how they talk, but on how a person listens. Your skill as a listener can make or break your success in leading others, participating on teams, in customer relationships, and negotiations. No matter what your job or profession, the one skill all great leaders recognize as indispensable in the ability to influence others and succeed, is the ability to listen. Effective listening is an active process. There are things you can do to become a more effective and active listener. Effective listening results in building rapport with clients and colleagues; becoming more productive and efficient; learning new things; generating better ideas; getting information correct the first time; generating loyalty among team members and customers; and showing others respect. [HRDQ]
The way we interact with and attempt to influence others determines whether or not we get our needs met. Influence Style has become increasingly important in organizations as the focus has shifted from competition to collaboration, resulting in a shift from skills of control to skills of influence. (Zuker, 1983). Organization vision cannot be established by edict or coercion, but rather through persuasion. Influence styles consist of specific behaviors that individuals choose to use. The influence style that one uses will affect the individual’s feelings and thoughts; other’s feelings, thoughts, and behaviors; and the functioning of the organization. This workshops identifies and discusses 4 different influence styles and provides strategies to develop assertive influence behaviors. [HRDQ]
A person’s personality style is determined by their degree of assertiveness and expressiveness. The better you understand your own communication style, the better you will be able to adapt your message to improve reception. This workshop focuses on four different forms of communication: verbal, para-verbal, body language, and personal space. Improving your knowledge of personality style also allows you to understand the behaviors of others. How you handle your personality style determines your success. [HRDQ]
Today supervisors find themselves in a unique position. They are charged with creating an environment in which their employees can achieve superior performance, yet have minimal control over that environment. At the heart of the supervisor’s job is the task of getting work done through others. There are certain definable skills that, when learned, make supervisors more effective. These include: Guiding the Work, Organizing the Work, Developing Your Staff, Managing Performance and Managing Relations. A common thread runs through all of the skill dimensions-the ability to balance the goals of the organization with the needs of the work group. [HRDQ]
In this customer-oriented environment, excellent customer service is as much the responsibility of top management and front line supervision as it is the employees who provide the service. This workshop is designed to give individuals a picture of their customer service strengths and weaknesses. It can be used as an individual analysis, a measure for personal development, a tool for building a service team or a way to identify changes need in policies or operating procedures. It is also a means for getting people to see the multiple opportunities available to them for improving customer service and retention. The five essential elements of excellent customer service include: feeling positively toward customers, encouraging customer feedback, responding to customer problems, developing repeat relationships, and seeking to exceed customer expectations. [HRDQ]
People are often uncomfortable around people who have disabilities. Some disabilities are difficult to detect, if not physical in nature. This workshop assists individuals in understanding how to communicate and work with customers who have disabilities.
For more information please contact us.